IATA Passenger Ground Services with Amadeus Altea DCS

Passenger Ground Services Agents are often the first point of contact for passengers flying out of an airport. Passenger Ground Services Agents are employed by either an airline, a ground handling company or an airport management company that provides handling services for several different airlines operating flights in an airport.

The objective of this programme is to provide aspiring Passenger Ground Services Agents with the basic skills and knowledge of the position. The programme will also give Passenger Ground Services Agents the knowledge and skills of the different processes and regulations they need to apply in the performance of their duties–from check-in, to boarding and take-off. Numerous illustrations, charts and screen shots appear throughout the course material to enhance learning and understanding.

This course is designed to complement the training requirements outlined in the latest versions of the lATA Airport Handling Manual (AHM), the lATA Safety Audit for Ground Operations (ISAGO) and the Passenger Services Conference Resolutions Manual (PSCRM).

Duration of the training programme: 3months (Part time) (Weekday Evening/weekend Saturday).

What you will learn

Upon completion of this course, you will be able to:

• Recognize how airlines and airports operate in relation to the provision of passenger services.
• Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
• Interpret the respective regulatory requirements related to passenger and baggage transport.
• Identify how computer reservations and departure control systems operate.
• Ensure safe and secure passenger and baggage transport.
• Learn about the latest technological innovations in passenger services.
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.

Course content

The key topics that are covered during this course include:

• Introduction to Airport & Airline Ground Operations.
• Computer Reservations and Departure Control Systems Function.
• Check-In Procedures for Passengers and their Baggage (Airport & Off-Site).
• Conditions of Carriage, Boarding Procedures and Close-Out Messaging.
• Dangerous Goods Regulations.
• Managing Passenger Interactions.
• Aviation Security Requirements for Passengers and Baggage.
• Enhanced Passenger Facilitation.
• Future of Industry.

Entry requirements:

GCE O/L (Local or London) Credit for English in any sitting.

• Good English skills recommended.

Who should attend:

This course is recommended for:

• Airline passenger service staff.
• Ground Handling Agents’ passenger services staff.
• Airport operators’ staff providing passenger services.
• Anyone wishing to start a career as a Passenger Service Agent.