Millennium College of Aviation Studies - Continuous Professional Development in Customer Service for Aviation Professionals

Course Overview

To all aviators, if you are looking to enhance your Customer Service skills, the Continuous Professional Development in Customer Service for Aviation Professionals is the programme for you!

Be trained by highly experienced and professional trainers who have worked with leading international airlines, and enhance your customer service skills in preparation to meet the international aviation standards.

This programme is awarded by Millennium College of Aviation Studies and we are a CPD UK accredited center.

Modules

• Personal etiquettes, grooming, attitudes and behaviors
• Importance of Meeting the Needs of Customers
• Customer Journey at the Airport
• Solving Passenger Issues
• Conflict Management
• Developing Exceptional Customer Services