Mahapola Ports & Maritime Academy - Workshop On Personality And Carrier Development

COURSE OVERVIEW

On completion of the course participants should be able to :

Understand their distinctive role within the vision, mission and values of the organization and develop a knowledge base on the basic concepts of productivity improvement and the application of such concepts in the betterment of their social and economic standards

CONTENTS

• Vision and mission of the organization
• Attitudes and work discipline
• Leadership attitudes
• Customer care skills
• Overview of quality and productivity
• Social etiquette

METHODOLOGY

Lectures, Discussions and Group Work